eBay has a feedback system were they would like you (almost demand you) to leave your experiences about the transactions carried out through their website. But the the system is "rigged".
You see if a seller has a 95% or better of positive feedbacks, you can not leave a neutral or negative rating. Why? There is no explanation that I see in the FAQ section.
I recently had a transaction that I was not totally satisfied with, while I was not unsatisfied, it was just a neutral experience. I was not allowed to leave them a rating I believe they deserved, because they have a history of positive and satisfied customers. So I was only allowed to leave more positive feedback. How will the retailer every improve or adjust a small discrepancy?
Everyone has an off day, this may have been that day for this seller. But no one will every know it including them, because it was not allowed by eBay. Part of this is the society we have built, in that everyone is a winner, everyone gets a prize, don't be critical you may hurt someone's feelings. Also that customer service no longer exists. No longer is the customer always right...
I guess I could contact eBay with this concern, but I believe I will get some contrived pat answer and nothing would change.
On a positive note, I have received all favorable ratings and have a 100% positive rating, so I guess no one will be able to say anything bad about me.
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