I work part-time in retail and deal with customers on a regular basis when I am at the shop. The place has been in continuous operation since 1920. There has been very little changes in how things are handled in those 96 years of existence.
If a customer has a complaint, you rectify it to everyone's satisfaction. That builds repeat business, and repeat business allows it to last for 96 years. It is rocket science...(you know, fill a tube full of fuel and light it and watch it go, it is simple really).
About a month ago I ordered a very inexpensive item on the eBayz. It gave me a delivery window. That time slot came and went and no item. Contacted the seller like I should, no response. Followed policy and filed a claim with eBayz, got response from seller along with an excuse, but he assured me that my item was on the way.
Almost two weeks later and still no item. In the meantime I am getting the annoying reminders to rate the transaction.
How do you think I am going to rate it?
Now the seller is mad because he has a negative rating on his inter-web business. I hope he understands how to avoid this in the future...btw, I have not even filed for my satisfaction guaranteed through eBayz. If I do, I wonder how is that going to work out for him?
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