My daughter is doing a project for school and needed some steel ball bearings (tough to find because everything now is German sealed bearings). So I went on line and searched for what we needed and the big orange box company said they were available locally at their big orange box. So a short ride later we arrived at the big orange box.
We tried searching on our own (like anyone has every found anything in big orange box doing that), gave up and finally asked for help in locating the ball bearings. After a puzzled look and some head scratching we were told they did not carry them. Explaining to them that their website listed them as being in stock at this very store, we were led to the computer kiosk and the worker looked himself...yes it said they were available, but checking store computer inventory, they were not...but wait they could order them for us and we could pick them up at the store. Not ideal, but whatever...
Now here is were it gets interesting. The bearings come in a bag for $.96. the charge for shipping them to the store is $4. That is more than 4 times the cost of the item. Now I am looking puzzled and doing some head scratching. If the order is over $45, I get free shipping, so I would need to order 46 bags for no cost shipping. So, I ask how many are in the bag. Some searching on the computer and no answer can be found. Now we are awkwardly looking at each other...
The clerk then informs me that if the order comes in and I am not happy with how many are in the bag, I do not have to pay the restocking fee because the item is at too low a cost for them to charge. Me, being who I am, ask what about the shipping charges, am I responsible for that? He is not sure. More awkwardness....
"You can do it, we can help." Sure you can....I just walked away.
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