About six months ago, it started to take longer for the company to process it and I started to receive "reminder/chastising" e-mails that I had entered a wrong account number for my bank, but my bank was kind enough to process the payment anyway.
I checked with my financial institution, and they said they never processed any special waiver and were not "kind enough to process" anything out of the the norm and that everything they received and processed was with my correct account info. I even sat and reviewed the proper numbers that needed to be entered in each and every box, etc…I had been doing everything correctly as I had thought. We did this for several more months, and it seems I was doing everything correctly each time, yet each month the same e-mail message.
Balancing the books today, I noticed that the payment had not been taken out and that I had not received a "reminder/chastising" e-mail. So decided to call the collector and find out what is going on.
First they try and tell me I did not even make a payment for the month. But wait, I have a confirmation number. I give said number and they say it sounds like their number, but they are not sure. So after several attempts to process that payment, we finally get that same auto-generated message about wrong account number.
After some frustration by all, we finally figure out that I have to modify my account number just for them, in order for it to process through the system; that they changed about six months ago (see the timing above). I pay several other bills the same way and do not have to modify my account number. So now I have to try and remember this every month. I am getting old, I will be happy I remember to pay the damn thing, let alone not some special way to do it….Good luck to all.
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