So I just booked a flight to surprise my daughter for her birthday (shhhh, I don't think she reads or follows this blog, but still don't tell). I use one of the many search and purchase sites on the interwebz and they provide great and easy service. This intinerary I will be using two different airlines, but that doesn't matter because they are all the same.
And they are now all out for themselves and have even developed more classes that can be booked for when flying. Used to be just First Class and Cabin, then they added Business Class and called Cabin, Economy. Now they have split Economy into three different levels; Economy, Economy Plus, and Basic Economy. Three different pricing levels and different amenities at each level.
I do not fly First or Business anymore, especially if it is on my dime, there was a time, but not anymore. So I have no idea what is offered for amenities at those levels.
The three levels and three different prices in the Cabin, have the following as amenities as I understand now...
- Economy Plus- Can have a carry on and personal item, and they supposedly have an inch or two extra leg room, and you get to still choose your seat.
- Economy- Carry on at $25 extra charge and a personal item, no leg room, and you get to chose your seat.
- Basic Economy- No Carry on what so every, even if you pay the extra and a personal item, and you don't get to choose your seat.
Of course in all the cabin, you can pay the checked baggage fees...
I guess customer service in the airlines industry is dead, we are just cattle to be transported.